Get in Touch With Us
This page explains how to contact Betting Not On Gamstop, what we can help with and what we cannot. We are an independent research and comparison site, so we are the right people to ask about our reviews and guides. We are not the right people to ask about your betting account.
Who you are contacting
Betting Not On Gamstop publishes research-based guides on betting sites not on GamStop for readers in Great Britain. We do not run any betting site, hold customer accounts, take deposits or process withdrawals. Any bookmaker we cover has its own support team, and only that team can see your account, balance or payment history.
The site is published at slotmachineonline.co.uk. No individual author is named on this page, and we would rather say so than invent a byline.
How to reach the editorial team
Use the contact form or the editorial email address shown in the site footer or alongside this page. We have not printed an address here that we cannot verify. If you cannot find a contact method, check the footer again before sending your message anywhere else.
A good message includes:
- The page you are writing about, by title or address.
- What you think is wrong, unclear or missing.
- Any source that supports your point, such as a screenshot of terms or an official page.
- The date you saw the information, as bonus terms change often.
We do not publish a guaranteed reply time. We read what arrives and will respond where a reply is needed.
What we can help with
- Corrections. Bonus conditions, minimum deposits, payment methods and withdrawal limits can change without notice. If a page looks out of date, tell us. Our facts were last checked on 1 October 2026, but advertised terms can move after that.
- Questions about our reviews. If you want to know why a bookmaker is ranked where it is, ask. Rankings are editorial. Commission does not buy position.
- Topic suggestions. We cover bonuses, wagering requirements, payments, sports markets and verification. Tell us what is missing.
- Business and partnership enquiries. Introduce your organisation and what you propose. We cannot promise coverage or a particular ranking.
- Complaints about our content. If a page misled you, we want to know.
What we cannot help with
We cannot resolve disputes with a bookmaker. That includes delayed withdrawals, closed accounts, voided bets, bonus disputes and identity checks. We cannot ask a site to pay you, and we cannot see your account.
For those problems:
- Contact the bookmaker's customer support first, in writing, so there is a record.
- Use its formal complaints procedure if the first reply does not settle it. Keep screenshots of the terms that applied when you claimed the offer.
- Check which regulator or dispute body the bookmaker names in its terms. Sites not on GamStop usually hold an overseas licence rather than a UK Gambling Commission licence, so UK complaint routes may not be open to you.
Our guide to non GamStop casinos covers licensing differences in more detail.
Commercial disclosure
Betting Not On Gamstop may earn commission if you join a bookmaker through links on the site. Those commercial relationships do not decide our rankings or what we say about a bookmaker's drawbacks. If you think a page reads as an advert rather than an assessment, please tell us.
If gambling is causing you harm
If betting is affecting your finances, relationships or mood, please speak to someone independent. You do not need to be in crisis to ask for help.
- GamCare runs the National Gambling Helpline and live chat, free and confidential.
- GAMSTOP lets you self-exclude from licensed UK gambling sites for a set period. Sites outside the scheme will not apply it, so consider gambling-blocking software on your devices as well.
- Deposit and loss limits and self-exclusion are available on most betting sites. Ask the operator's support team to set them.
Betting is for adults aged 18 and over. It should never be treated as income or as a way to solve money problems. If you have self-excluded through GAMSTOP, we would encourage you to stay excluded.
Privacy when you write to us
Please do not send passwords, full card numbers or identity documents. We never need them. Share only the details required for us to look into your query.